Reader or Listener?

Are you a reader or a listener? Peter F. Drucker brings up this interesting discussion in his book, Management Challenges for the 21st Century. We all know about right-handed and left-handed people. Right-handed people tend to do things better with their right hands and can feel awkward working with their left hands. The same can be said of left-handed people.

Similarly, people are either readers or listeners. There are some who can understand and react better if they read something and there are others who can perform better by listening. And if you ask a ‘reader’ to listen or a ‘listener’ to read, then you are looking for trouble. Recognizing someone as either a ‘reader’ or ‘listener’ can help you get the best out of the person. So, if your boss is a reader you are better off communicating via email or if your co-worker is a listener, walking up to their desk and talking may get you the desired results.

These characteristics can be observed in students too. Schools are more oriented towards listeners as it is easy for one teacher to talk to a group of students in a classroom. You’ll only see mediocre performance by students who are readers, while listeners might excel.

So, how do you identify someone as a reader or listener? How about starting with the relation between you and that person? Do you find it difficult to communicate, are there differences or you just can’t understand each other? If yes, maybe you are writing to a listener or talking to reader. So if you feel that you’ve been talking in vain, maybe it’s time to write. At the same time you should convey your preferred means of communication too.

Communicating in someone’s preferred way would do a lot in building relations. Whether its employer-employee, husband-wife, parent-child or teacher-student, all relations will turn for the better.

That makes me think, ‘Am I writing for a listener?’

Free Knowledge

The value of knowledge can’t be assessed by the amount of money paid to obtain it. Knowledge is valuable when it is applied at the right time, right place and for the right cause.

In the pursuit of knowledge we spend a lot of money attending universities and various training programs. In most cases, knowledge is delivered without the right tools to apply that knowledge. The question arises, what is it then that we should seek, knowledge itself or knowledge about the knowledge?

With the advent of the Internet most knowledge is freely available. Take the case of MIT’s OpenCourseWare. It is a publication of course materials from over 900 courses offered at MIT. All this for free! You get access to information that is actually used in MIT classrooms. So, here’s all the knowledge from a reputed institute available at the click of a button.

Does that mean nobody needs to attend classes at MIT anymore and can getaway by reading the online material? NO! Very few individuals have the capability to capture knowledge and at the same time realize its usability. Everyone else needs the guidance of an experienced teacher, who will train you to effectively apply the knowledge. That is why most of need to sit in a classroom.

But, can we strive to be one of the few who can realize the value of knowledge? Yes, if we consistently seek a means to apply the knowledge that we possess and seek the knowledge that we don’t possess. It is that attitude of constantly applying and seeking knowledge that will take us to that state. And then knowledge will be truly free!

Why?

‘Why: for what cause, reason, or purpose’.

The dictionary definition of ‘Why?’ seems pretty simple but give it a little thought and you’ll soon realize how powerful that one word is.

What prompted me to write this posting was watching a three-year old learn about the world around him? Every sentence that this kid spoke started with a ‘Why’. Why are we doing this? Why does my toy do this? Why are you being nice (or not) to me? And when you give him an answer, it comes right back at you with a ‘Why’ attached to it. In the process, he has sought the root cause of anything that interests him.

Now, take a look at an adult. How many do you know, who are driven by this curiosity? Look at yourself. How many times have you found yourself seeking the root causes by asking ‘Why’?
Why is someone successful?
Why is someone sad?
Why is a company making money?
Why is a company going bankrupt?
Why are some countries better off than others?
And the list goes on and on.

I believe that when you find an answer to any of these ‘Why’ questions, it makes you more aware of things. What you’ll find is, that with every additional ‘Why’ you are moving down a spiral path, at the bottom of which is your final answer. When you get there, you’ll realize how so many things that we do are related to one cause. Realizing this one cause lets you justify everything else. This kind of exercise would make an individual more knowledgeable and responsible.

Businesses can perform ‘Why’ tests on every process that takes place within the organization and see if the answers lead to their core values or objectives? If yes, they are on the path to success. If not, then that process needs to be redefined.

It’s amazing how much you can learn just by asking ‘Why’. Maybe we should start our days with one question.

Why am I what I am today?

True Globalization

Globalization has changed the global economy by breaking geographic barriers and allowing businesses to reach out to customers and supplier around the world. Lower operational costs and higher revenues have benefited the global organization. With the advent of newer communication technologies and less restrictive trade policies different world economies are better able to integrate and utilize their resources.

Here’s the flipside. All this liberalization has benefited another group of people. The one we would least consider while building such policies. They are the criminals, whose sole objective is to inflict harm and terror on society, both, for profit and pleasure. Surprising, isn’t it? With increasing globalization, governments are finding it all the more difficult to combat such criminals. The same policies and innovations that opened up new markets for businesses have also created new opportunities for criminals.

What kind of criminal activities have most benefited from globalization? Here are the top-five.

Drugs
Arms Trafficking
Intellectual Property
Alien Smuggling
Money Laundering

(Read Five Wars of Globalization By Moisés Naím for additional information).

Governments are spending billions of dollars battling these activities and are still unsuccessful in controlling them. One primary reason is the lack of information sharing and coordination between the governments of the various countries. Why would countries that are quick in developing trade policies refuse to collaborate to control criminal activities? The biggest obstacle is a lack of trust amongst nations.

But, why doesn’t this lack of trust restrict trade? Because trading partners realize the benefits of working together. The benefits are far greater than any mistrust that might exist. Can nations realize similar benefits in controlling illegal activities? Yes, they can! And when they do that and join hands together, not just for business, but also for a better world, that’s when we have achieved true globalization.

Wiki World

Ever wondered what the result of a combination of open-source, collaboration and lots of information would be? If you still haven’t guessed it, it’s the WIKI world. A wiki is an open-source web site that allows any user to add or edit content. That leads us to the WikiWikiWeb which is an ocean of such sites with wiki technology and wiki jargon like WikiGnome, WikiFairy and WikiGremlin. By the way, wiki means ‘quick’ or ‘super-fast’ in Hawaiian.

Curious about what all this means. Check out wikipedia.com. Published in many languages, it is a free, open-source encyclopedia. The website claims that the English version alone consists of more than 92.8 million words. There are over 745,000 articles in 83 languages. The search feature helps you locate articles of interest.

It is amazing how so much information, which can be edited by anybody, is streamlined, verified and presented in a proper manner. Want to know how? Go to wikipedia.com. There is detailed information about how all the information is managed.

Wikipedia is a wonderful lesson in collaboration. It is very difficult to see this level of collaboration is social and business environments. If only such a medium exists to allow people to collaborate - members of a community, employees of a company, suppliers, customers and more. Wouldn’t the world be a wiki-er (faster, smoother, better) place to live in?